Camera App/Function is missing after connecting mobile device to Exchange 2010 mailbox

If you connect an iPad, iPhone or any mobile device that supports Exchange ActiveSync to your Exchange 2010 account; you might find that the Camera app/function becomes missing. You're not alone :)

This is because the new Exchange server versions have device-specific restrictions available for ActiveSync. If the email administrator did not change the default Exchange ActiveSync policy, then this will be a familiar scenario.

I will not waste time trying to explain why this particular restriction is enabled with Exchange, let me just tell you how it can be enabled so that everyone can be happy.

1. Open Exchange Management Console
2. Go to "Organization Configuration > Client Access"
3. Select the "Exchange ActiveSync Mailbox Policies" Tab
4. Select the Policy you wish to edit, in this example it is the "Default".  
   
5. Select the "Device" tab and make sure that the "Allow Camera" box is checked.    
6. Go to the "General" tab and check the "Refresh Interval (hours)" box and put the value of 1.
7. Click OK.
8. Restart the "Microsoft Exchange RPC Client Access" service in each Client Access Server.

After all that, recreate the Exchange Account setup in the mobile device to apply the new policy settings.

Good luck!

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